Checkout & Shipping Policy
Velvi Haus Checkout Policy
Welcome to Velvi Haus! We are committed to providing a seamless and secure checkout experience. Please review our checkout policy to ensure a smooth transaction process.
Payment Methods
1. Accepted Payments: We accept major credit cards, debit cards, and PayPal. All payments must be made in the currency specified on the website.
2. Payment Security: Your payment information is processed securely. We use industry-standard encryption to protect your personal data and ensure secure transactions.
Order Processing
1. Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this email to ensure all information is correct.
2. Processing Time: Orders are typically processed within 1-2 business days. During peak periods, processing times may be slightly longer.
Shipping
1. Shipping Options: We offer various shipping options to meet your needs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
2. Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.
Taxes and Duties
1. Sales Tax: Applicable sales tax will be calculated and displayed at checkout based on your shipping address.
2. International Orders: For international orders, any applicable customs duties and taxes are the responsibility of the customer and will be due at the time of delivery.
Returns and Exchanges
1. Return Policy: We want you to be completely satisfied with your purchase. If you are not, please review our return policy for details on how to return or exchange items.
2. Return Process: To initiate a return or exchange, contact our customer support team within the specified return period.
Order Issues
1. Order Modifications: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
2. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately for assistance.
Customer Support
1. Assistance: For any questions or concerns regarding your order, our customer support team is here to help. Please contact us via email or phone, and we will respond promptly.
Changes to the Policy
1. Policy Updates: Velvi Haus reserves the right to modify or update this checkout policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
Thank you for shopping with Velvi Haus! We appreciate your business and strive to provide you with luxurious and comfortable products.
