Velvi Haus FAQs
Welcome to Velvi Haus! Here are some frequently asked questions to help you with your shopping experience.
General
Q: What is Velvi Haus?
A: Velvi Haus is an e-commerce startup offering luxurious and comfortable fabric lingerie, t-shirts, and more. We blend sophistication with high-quality, stylish essentials.
Q: How can I contact Velvi Haus customer support?
A: You can contact our customer support team via email at [email protected] or by phone at (123) 456-7890.
Account & Registration
Q: How do I create an account?
A: To create an account, click on the “Sign Up” button at the top of the page, fill in the required information, and follow the prompts to complete your registration.
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
Q: How do I reset my password?
A: Click on the “Forgot Password?” link on the login page, enter your email address, and follow the instructions to reset your password.
Orders
Q: How do I place an order?
A: Browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I modify or cancel my order after it has been placed?
A: Please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
Shipping & Delivery
Q: What are the shipping options and costs?
A: We offer various shipping options at different costs. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your shipment on the carrier’s website.
Q: Do you ship internationally?
A: Yes, we ship internationally. Please note that customs duties and taxes for international orders are the responsibility of the customer and will be due at the time of delivery.
Returns & Exchanges
Q: What is your return policy?
A: If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Q: How do I initiate a return or exchange?
A: Contact our customer support team within the specified return period to initiate a return or exchange. They will provide you with instructions on how to proceed.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal.
Q: Is my payment information secure?
A: Yes, your payment information is processed securely using industry-standard encryption to ensure safe transactions.
Products
Q: How do I find the right size?
A: Refer to our size guide available on each product page to help you find the perfect fit.
Q: What materials are your products made of?
A: We use high-quality, luxurious fabrics to ensure comfort and durability. Specific material details can be found on each product page.
Promotions & Discounts
Q: How do I use a discount code?
A: Enter your discount code in the designated field at checkout and click “Apply.” The discount will be reflected in your total.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards available for purchase on our website.
Miscellaneous
Q: How do I stay updated on new arrivals and promotions?
A: Sign up for our newsletter and follow us on social media to stay informed about new arrivals, promotions, and exclusive offers.
If you have any other questions or need further assistance, please don’t hesitate to contact our customer support team. We’re here to help!
